Privacy Policy – Juan365

Juan365 ("we", "us", "our") is committed to protecting the privacy and personal data of all users of the Juan365 online gaming platform accessible at juan365.top. This Privacy Policy has been prepared in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as well as the guidelines issued by the National Privacy Commission (NPC).

This Privacy Policy applies to all personal data collected by Juan365 through your use of the platform, including when you register an account, make deposits or withdrawals, play games, contact our support team, or otherwise interact with Juan365 in any capacity.

By registering on or using the Juan365 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your personal data as described herein. If you do not agree to this Privacy Policy, you must not use the Juan365 platform.

This Privacy Policy should be read together with our Terms & Conditions and Responsible Gaming Policy, which are incorporated by reference.

Juan365 collects the following categories of personal data from users of the platform:

Juan365 collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting our support team, or submitting feedback;
• Automated technologies: Technical and usage data collected automatically when you access and use the Juan365 platform, including through cookies, server logs, and similar tracking technologies (see Section 8);
• Third-party payment providers: Financial data received from payment processors such as GCash, PayMaya, BPI, BDO, and Metrobank when you initiate a transaction on Juan365;
• Identity verification services: Data received from third-party identity verification providers engaged by Juan365 to confirm your age and identity in accordance with our legal obligations;
• Publicly available sources: In limited circumstances, Juan365 may verify information against publicly available records for fraud prevention or regulatory compliance purposes.

Juan365 uses the personal data we collect for the following purposes:

• Account management: To create, maintain, and manage your Juan365 account, including processing your registration and verifying your identity and age;
• Service delivery: To provide you with access to Juan365 games (including Coin, Mines, Joker Poker, Money Coming, Treasures of Aztec, Lucky Neko, and all Lobby games) and platform features;
• Payment processing: To process deposits and withdrawals in Philippine Peso (₱PHP) via your chosen payment method;
• Legal and regulatory compliance: To comply with our obligations under Philippine law, including anti-money laundering (AML) requirements, age verification obligations, and PAGCOR-related regulatory requirements;
• Responsible gaming: To monitor gaming activity, apply responsible gaming tools (deposit limits, self-exclusion, session reminders), and identify players who may be at risk of gambling-related harm;
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, unauthorized account access, and other illegal or prohibited activities;
• Customer support: To respond to your inquiries, resolve disputes, and provide technical assistance;
• Platform improvement: To analyze usage patterns and improve the functionality, performance, and user experience of the Juan365 platform;
• Communications: To send you service-related notifications, account alerts, and — where you have opted in — promotional communications about Juan365 offers and games.

Juan365 processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Consent: Where you have given your explicit consent to the processing of your personal data for a specific purpose, such as receiving marketing communications or submitting a responsible gaming self-exclusion request;
• Contractual necessity: Where processing is necessary for the performance of the contract between you and Juan365 — specifically, to provide you with access to the platform and process your transactions;
• Legal obligation: Where processing is required for Juan365 to comply with a legal or regulatory obligation, including AML compliance, age verification, and record-keeping requirements under Philippine law;
• Legitimate interests: Where processing is necessary for Juan365's legitimate business interests, such as fraud prevention, platform security, and improving our services, provided that such interests are not overridden by your rights and interests.

Juan365 does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Privacy Policy:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers engaged to process your deposits and withdrawals;
• Identity verification providers: Third-party services engaged to verify your age and identity as required by our legal obligations;
• IT and platform service providers: Technology partners who assist in operating, maintaining, and securing the Juan365 platform, subject to strict data processing agreements;
• Regulatory and law enforcement authorities: Government agencies, regulators (including PAGCOR and the NPC), and law enforcement bodies where disclosure is required by applicable Philippine law or a valid legal order;
• Professional advisers: Lawyers, auditors, and other professional advisers engaged by Juan365, subject to professional confidentiality obligations.

All third parties with whom Juan365 shares personal data are required to handle that data in accordance with applicable data protection law and Juan365's data processing standards. Juan365 does not authorize any third party to use your personal data for their own independent marketing or commercial purposes.

Juan365 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:

• Account data: Retained for the duration of your active account and for a period of five (5) years following account closure, in accordance with AML record-keeping requirements;
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine AML regulations;
• Identity verification documents: Retained for the duration of your account and for five (5) years following account closure;
• Support communications: Retained for three (3) years from the date of the communication;
• Technical and usage data: Retained for up to twelve (12) months from collection, unless required for longer for security or fraud investigation purposes.

Upon expiry of the applicable retention period, Juan365 will securely delete or anonymize your personal data in accordance with our data disposal procedures.

Juan365 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files placed on your device when you visit the Juan365 website. They help us recognize your device, maintain your session, and understand how you use the platform.

Juan365 uses the following types of cookies:

• Strictly necessary cookies: Essential for the platform to function. These include session cookies that keep you logged in during your visit. These cannot be disabled without affecting platform functionality;
• Performance cookies: Used to collect anonymized data about how players use Juan365, helping us identify areas for improvement;
• Functional cookies: Used to remember your preferences, such as language settings and responsible gaming limits;
• Security cookies: Used to detect and prevent fraudulent activity and unauthorized access to your account.

You may control cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of the Juan365 platform. Juan365 does not use third-party advertising cookies or cross-site tracking technologies for commercial advertising purposes.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by Juan365:

• Right to be informed: The right to be informed of how your personal data is being collected and processed — which is the purpose of this Privacy Policy;
• Right of access: The right to request a copy of the personal data Juan365 holds about you;
• Right to rectification: The right to request correction of any inaccurate or incomplete personal data we hold about you;
• Right to erasure: The right to request deletion of your personal data, subject to Juan365's legal and regulatory retention obligations;
• Right to object: The right to object to the processing of your personal data on grounds relating to your particular situation, where processing is based on legitimate interests;
• Right to data portability: The right to receive your personal data in a structured, commonly used format where technically feasible;
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe Juan365 has processed your personal data in violation of the Data Privacy Act.

Juan365 implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Encryption of data in transit using industry-standard TLS/SSL protocols;
• Encryption of sensitive data at rest, including financial data and identity documents;
• Access controls limiting personal data access to authorized Juan365 personnel on a need-to-know basis;
• Regular security assessments and vulnerability testing of the Juan365 platform;
• Staff training on data protection and information security obligations.

While Juan365 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your Juan365 account credentials and for notifying us immediately if you suspect any unauthorized access to your account.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, Juan365 will notify the National Privacy Commission and affected users in accordance with the requirements of the Data Privacy Act.

Juan365 does not knowingly collect, process, or retain personal data from any person under the age of 21. If Juan365 becomes aware that personal data has been collected from a person under 21 without appropriate parental or guardian consent, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that your child under the age of 21 has provided personal data to Juan365, please contact us immediately at [email protected] so that we can take appropriate action.

Juan365 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. When material changes are made, Juan365 will notify registered users by posting a notice on the platform or by sending a notification to the contact details associated with your account.

The date of the most recent revision is always displayed at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how Juan365 protects your personal data. Your continued use of the Juan365 platform following the posting of any changes constitutes your acceptance of the revised Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or Juan365's data practices, please contact our support team. We take all privacy inquiries seriously and will respond promptly.

You may reach Juan365 by email at: [email protected]

For questions about your account, games, or responsible gaming tools, please visit our FAQ page. To learn more about Juan365's responsible gaming commitment, visit our Responsible Gaming page.