Terms & Conditions – Juan365

By accessing, registering on, or using the Juan365 platform in any capacity, you acknowledge that you have read, understood, and agree to be legally bound by these Terms & Conditions, together with our Privacy Policy and Responsible Gaming Policy, all of which are incorporated herein by reference.

If you do not agree to any part of these Terms, you must immediately cease using the Juan365 platform and close your account if one has been created. Continued use of Juan365 following any update to these Terms constitutes your acceptance of the revised Terms.

These Terms constitute the entire agreement between you and Juan365 with respect to your use of the platform and supersede all prior agreements, representations, and understandings of any kind between the parties.

To be eligible to register and use the Juan365 platform, you must satisfy all of the following conditions at the time of registration and at all times during your use of the platform:

• You are at least 21 years of age;
• You are a natural person and not a corporation, partnership, or other legal entity;
• You are accessing Juan365 from a jurisdiction where online gaming is not prohibited by applicable law;
• You are not a current or former employee, contractor, director, or officer of Juan365, nor an immediate family member of any such person;
• You have not previously had a Juan365 account suspended or terminated for a breach of these Terms;
• You are acting on your own behalf and not as an agent or representative of any third party.

Juan365 reserves the right to request documentary proof of age and identity at any time. Failure to provide satisfactory verification documents within the timeframe specified by Juan365 may result in suspension of your account and withholding of any pending withdrawals pending verification.

To access the full features of Juan365, you must create a registered account. During registration, you are required to provide accurate, current, and complete information. You agree to update your account information promptly if any details change.

One Account Policy: Each individual is permitted to hold only one active Juan365 account. The creation of multiple accounts by a single individual — whether under the same or different names, email addresses, or mobile numbers — is strictly prohibited. Juan365 reserves the right to close all duplicate accounts and forfeit any balances held therein.

Account Security: You are solely responsible for maintaining the confidentiality of your username and password. You must not share your login credentials with any other person. You agree to notify Juan365 immediately upon becoming aware of any unauthorized access to or use of your account. Juan365 will not be liable for any loss or damage arising from your failure to comply with this security obligation.

Account Verification: Juan365 may, at its sole discretion and at any time, require you to verify your identity, age, address, or payment method. This may include submission of a government-issued identification document (such as a Philippine passport, SSS ID, UMID, or driver's license), proof of address, or proof of payment method ownership. Accounts that fail to complete verification within the required timeframe may be restricted or closed.

All financial transactions on the Juan365 platform are conducted in Philippine Peso (₱PHP). Juan365 supports deposits and withdrawals via GCash, PayMaya, BPI, BDO, and Metrobank, subject to availability and applicable transaction limits.

Deposits: Deposits are credited to your Juan365 wallet upon confirmation of receipt by Juan365's payment processing systems. Juan365 does not accept deposits from third-party accounts. All deposits must originate from a payment method registered in your own name. Juan365 reserves the right to reverse any deposit that cannot be verified as originating from the account holder.

Withdrawals: Withdrawal requests are processed subject to identity verification and compliance with Juan365's anti-money laundering procedures. Juan365 reserves the right to request supporting documentation before processing any withdrawal. Withdrawals will be returned to the same payment method used for the original deposit wherever technically possible.

Minimum and Maximum Limits: Minimum and maximum deposit and withdrawal amounts are set by Juan365 and may be updated from time to time. Current limits are displayed within your account dashboard at the time of transaction.

Dormant Accounts: An account that has had no login activity for a period of twelve (12) consecutive months may be classified as dormant. Juan365 reserves the right to apply an administrative fee to dormant accounts in accordance with its dormant account policy, as notified to you in advance.

All games available on the Juan365 platform — including Coin, Mines, Joker Poker, Money Coming, Treasures of Aztec, Lucky Neko, and all games accessible through the Lobby — operate using a certified random number generator (RNG). The RNG ensures that all game outcomes are independent, random, and not influenced by any prior result or external factor.

Game Rules: Each game on Juan365 has its own specific rules, paytable, and return-to-player (RTP) percentage. It is your responsibility to read and understand the rules of each game before placing a bet. Ignorance of game rules does not constitute grounds for a refund or dispute.

Malfunction Policy: In the event of a technical malfunction, software error, or communication failure that affects the outcome of a game, Juan365 reserves the right to void the affected game round and refund the bet amount to the player's account. Juan365's decision in such matters is final.

Bet Limits: Minimum and maximum bet limits apply to all games on Juan365. These limits are displayed within each game interface. Juan365 reserves the right to modify bet limits at any time without prior notice.

Disputed Results: If you believe a game result is incorrect, you must raise a dispute with Juan365 within seven (7) days of the relevant game round. Disputes raised after this period will not be considered. Juan365's review of game logs and RNG records shall be conclusive in resolving any dispute.

Juan365 may, from time to time, offer bonuses, promotions, free credits, or other incentives to registered players. All bonuses and promotions are subject to specific terms and wagering requirements that will be communicated at the time the offer is made.

The following general conditions apply to all Juan365 bonuses and promotions unless otherwise stated:

• Bonuses are available to eligible registered players only and may not be transferred, exchanged for cash, or combined with other offers unless explicitly stated;
• Wagering requirements must be met in full before any bonus-derived winnings can be withdrawn;
• Juan365 reserves the right to withdraw, modify, or cancel any bonus or promotion at any time without prior notice;
• Any attempt to abuse, exploit, or circumvent bonus terms — including through the use of multiple accounts or coordinated play — will result in forfeiture of the bonus and any associated winnings, and may result in account termination;
• Juan365's decision regarding the eligibility of any player for a bonus or promotion is final and binding.

The following conduct is strictly prohibited on the Juan365 platform. Engaging in any prohibited conduct constitutes a material breach of these Terms and may result in immediate account suspension or termination, forfeiture of account balances, and referral to relevant law enforcement authorities where applicable:

• Registering or attempting to register if you are under 21 years of age;
• Providing false, misleading, or fraudulent information during registration or verification;
• Creating or operating more than one Juan365 account;
• Using automated software, bots, scripts, or any other artificial means to interact with Juan365 games or systems;
• Exploiting software bugs, glitches, or vulnerabilities in Juan365's platform;
• Engaging in any form of collusion, match-fixing, or coordinated play designed to gain an unfair advantage;
• Using Juan365 for any money laundering, fraud, or other illegal financial activity;
• Depositing funds derived from criminal activity;
• Attempting to reverse-engineer, decompile, or otherwise tamper with Juan365's software or systems;
• Harassing, threatening, or abusing Juan365 staff or other players.

Juan365 provides the following responsible gaming tools to all registered players:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit into your Juan365 account;
• Session Time Reminders: Receive notifications after a set period of continuous play;
• Self-Exclusion: Temporarily or permanently restrict access to your Juan365 account. Self-exclusion requests are processed promptly and cannot be reversed during the selected exclusion period;
• Reality Checks: Periodic on-screen reminders of the time elapsed during your gaming session.

Juan365 reserves the right to impose responsible gaming restrictions on any account at its sole discretion, including where Juan365 has reason to believe that a player may be experiencing gambling-related harm. Such restrictions may be applied without prior notice.

All content on the Juan365 platform — including but not limited to software, game content, graphics, logos, trademarks, text, audio, and visual elements — is the property of Juan365 or its licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Juan365 platform solely for your personal, non-commercial entertainment purposes in accordance with these Terms. This licence does not include the right to:

• Copy, reproduce, distribute, or publicly display any Juan365 content;
• Modify, adapt, translate, or create derivative works based on Juan365 content;
• Use any Juan365 trademarks, logos, or branding without prior written consent;
• Frame or mirror any part of the Juan365 platform on any other website or platform.

Any unauthorized use of Juan365's intellectual property is a breach of these Terms and may constitute an infringement of applicable intellectual property laws.

To the fullest extent permitted by applicable law, Juan365 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Juan365 platform, including but not limited to loss of profits, loss of data, or loss of goodwill.

Juan365's total aggregate liability to you for any claim arising out of or in connection with these Terms or your use of the platform shall not exceed the total amount deposited by you into your Juan365 account in the thirty (30) days immediately preceding the event giving rise to the claim.

Juan365 does not warrant that the platform will be uninterrupted, error-free, or free from viruses or other harmful components. Juan365 is not responsible for any loss or damage caused by a distributed denial-of-service attack, viruses, or other technologically harmful material that may infect your device due to your use of the platform.

Juan365 reserves the right to suspend or terminate your account and access to the platform at any time, with or without notice, for any reason, including but not limited to:

• Breach of any provision of these Terms;
• Suspected fraudulent, illegal, or abusive activity;
• Failure to complete identity or age verification;
• A request by you to close your account;
• A self-exclusion request submitted through Juan365's responsible gaming tools;
• A legal or regulatory requirement to do so.

Upon termination of your account, any pending bets that have already been placed and accepted will be settled in accordance with the applicable game rules. Any remaining balance in your account at the time of termination — where the termination is not due to a breach of these Terms — will be returned to you via your registered payment method, subject to completion of any outstanding verification requirements.

Where termination is due to a breach of these Terms, Juan365 reserves the right to forfeit any balance remaining in your account.

Juan365 reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, Juan365 will notify registered players by posting a notice on the platform or by sending a notification to the contact details associated with your account.

The date of the most recent revision will always be displayed at the top of this page. It is your responsibility to review these Terms periodically. Your continued use of the Juan365 platform following the posting of any changes constitutes your acceptance of the revised Terms.

If you do not agree to any amended Terms, you must stop using the Juan365 platform and close your account before the amended Terms take effect.

These Terms & Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.

Any dispute, controversy, or claim arising out of or in connection with these Terms, or the breach, termination, or invalidity thereof, shall be subject to the exclusive jurisdiction of the competent courts of the Philippines.

Juan365 operates in accordance with applicable Philippine gaming regulations and the responsible gaming guidelines issued by the Philippine Amusement and Gaming Corporation (PAGCOR). Nothing in these Terms shall be construed as limiting Juan365's obligations under applicable Philippine law.

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact the Juan365 support team. Our team is available to assist you and will respond to all inquiries as promptly as possible.

You may reach Juan365 by email at: [email protected]

For responsible gaming support, please visit our dedicated Responsible Gaming page. For frequently asked questions about your account, deposits, and games, please visit our FAQ page.